Terms of service
These terms apply to websites, advertising management, chatbots, voice assistants and related work that Rosmerta Digital Studio ("we", "us") carries out for you ("the client"). We will always confirm the details of your job in a written quote, and the quote is part of these terms.
1. Quotes and prices
Prices on this website are starting prices, shown before VAT where VAT applies. The price for your job is the one in your written quote. We will tell you before anything extra is charged.
2. Payment
Payment terms are set out in your quote. One-off work, such as building a website, is paid as agreed in the quote. Monthly services are paid monthly in advance.
3. Advertising spend
Money spent on advertising (what Google, Meta or others charge for showing your ads) is separate from our fee. You pay it directly to the advertising platform. Ad accounts are set up in your name and remain yours.
4. No guaranteed results
We work carefully to get you enquiries, but we cannot promise a particular number of calls, enquiries, sales or search positions. Results depend on many things outside our control, including competition, your budget and the platform's own rules. We will report to you each month on what the ads did.
5. What we need from you
You agree to give us accurate information, images and access we reasonably need, and to reply to our questions in good time. You confirm you own, or have permission to use, anything you give us (logos, photos, text). Delays on your side may delay delivery.
6. Ownership
Once you have paid in full, you own the website content we create for you. We keep the right to show the finished work as an example of what we do, unless you ask us not to. Third-party tools and templates stay under their own licences.
7. Monthly services and cancellation
Monthly services (website care, ad management, chatbot care, voice assistant) can be stopped by giving us one month's written notice, which can be by message. There is no longer lock-in. Fees already paid for a month in progress are not refunded unless we have not done the work.
8. Revisions and support
Your quote says how many rounds of changes are included. Further changes can be agreed and quoted separately.
9. Chatbots and AI assistants
Chatbots and voice assistants are automated and can occasionally give an incorrect or incomplete answer. They are set up from information you give us, and you should check the answers we show you before they go live. Callers are told when they are speaking to an AI.
10. Liability
We will do our work with reasonable skill and care. We are not responsible for losses that are indirect or that we could not reasonably have foreseen, nor for outages or changes at third-party services such as Google, Meta, WhatsApp or hosting providers. Our total liability to you for any one job is limited to the fees you paid us for that job. Nothing here limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence, or removes your legal rights as a consumer.
11. Data protection
We handle personal information as described in our privacy notice.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless the law of another part of the UK applies to you as a consumer.
Contact
Call or message us on WhatsApp on 07784 301461.